Here you will find answers to frequently asked questions regarding product licensing.
Q: Are There Royalty or Runtime Fees Involved In Using Your Products?
A: You can freely distribute your application using our products without any additional costs. After your purchase no additional fees are required for distribution.
Q: How much does it cost to upgrade to newer versions?
A: Maintenance subscriptions include version upgrades at no charge. Optional maintenance coverage is available with purchase. Accounts with expired maintenance subscriptions qualify for discount pricing towards upgrading.
Q: Can I use my license on my laptop and workstation?
A: Yes, licensing is per developer so as long as you are the developer that bought the license, you may install on more than one machine.
Q: Can I Receive the Software Electronically?
A: Yes, a Username and Password will be created for you during purchase. Then, you will receive an email with directions for accessing the software via internet download.
Q: Who can use my license?
A: Licensing is per developer. Each developer using the software will need a separate license.
Q: What Does The Support and Maintenance Subscription Cover?
A: The support and maintenance subscription gives you access to the latest product versions as they are released. Our Visual C++ products include complete source code for all samples and library components. Active-X products are distributed in binary format only, however, complete source code is included for all samples. Help documentation is also included and you will always have access to technical support and the latest software updates, maintenance and enhancements.
Q: How Long Do I Have To Renew My Subscription Once It Expires?
A: Our maintenance renewals run consecutively starting from the date your original maintenance expires. You may re-activate your subscription any time within 1 year of the expiration date at the renewal price. A renewal purchase will extend your subscription for 1 year from the date of expiration, and not the date of purchase.
Example 1: Maintenance expires 02-JAN-2017 and a renewal was purchased on or before 01-JAN-2017 will extend the subscription through 02-JAN-2018.
Example 2: Maintenance expires 02-JAN-2017 and a renewal was purchased anytime after 01-JAN-2017 will re-activate your maintenance and extend the subscription through 02-JAN-2018.
Q: Can I Still Use Your Products If My Subscription Expires?
A: You can use our products indefinitely even after your subscription has expires.
Q: Is your software available in languages other than English?
A: Yes, several translations are available. In addition to English, we have translations for several languages including Portuguese, Chinese, Czech, German, Danish, Spanish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Romanian, Russian and Swedish.
Q: Where Can I Find Product License Agreements?
A: You can find the license agreements for both commercial and evaluation products listed in the drop-down menu in the upper-right of this page.